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ADM NOTICES & NEWSLETTERS >
LATE TO TEST NOTIFICATIONS
LATE TO TEST NOTIFICATIONS
Jun 1, 2018
In accordance with UL Fire monitoring standard UUFX, as a UL 827 Certified Central Station we were obligated to report to the Alarm Dealer on any “Late to Test” notifications that we received on their fire accounts and to confirm that they would resolve the issue causing the “Late to Test” condition in a timely manner.
This was accomplished by American Digital Monitoring by sending a notification to all their Alarm Dealers in their free daily “AM ACTIVITY REPORT”. Unfortunately, the report could easily be bounced or even sent into the Alarm Dealers ‘Spam” folder. But, if it did populate into the Alarm Dealers email correctly, the majority of Alarm Dealers either failed to read the AM ACTIVITY REPORT or if they did, failed to act upon the notification in a timely manner. Failure to act upon this condition quickly can not only put the Alarm Dealer into a high liability position, but would also put the Central Station in a similar situation for failing confirm that the Alarm Dealer failed to ‘resolve’ the issue that was causing a “Late to Test” condition.
Therefore, in order to not only protect the Central Station from potential liability, but also to reduce liability for our Alarm Dealers, AS OF THE 15th OF JUNE, 2018 we will begin to make automated notification calls to the premises of any UL Fire alarm that a Late to Test condition occurs.
You as the Alarm Dealer do not have to do anything to have this automated phone call go out to your Subscriber, thereby completing a 'timely' notification required. Our software will generate a IVR/VOX phone call to notify the alarm premises that their alarm system has reported a “LATE TO TEST” condition and that they should contact YOU their Alarm Dealer as well as provide them with your customer service number for technical support.
Starting the 16th of June, 2018 you will begin to see in your free Daily Activity report the Subscriber response to the automated calls that will be identified as being responded to by Operator "VOX", thereby allowing you to follow up on the VOX call yourself.
During our beta testing of this program, we found a spike in Subscribers contacting their Alarm Dealer to resolve their alarm systems problems for the first few days. But once the Alarm Dealer resolved the fire alarm reporting issue, it provided for a better consumer and Dealer experience.
However, the way our software currently is written, it cannot distinguish between a Late to Test for a UL Fire account or a Late to Test for a Non-UL Fire account. Therefore we will be sending our automated call notifications to ANY account that was set by the Alarm Dealer to have an automated TEST SIGNAL either on a monthly, weekly, daily or hourly time span that failed to receive the signal, causing a Late to Test condition. If you discover that a Subscriber is receiving a Late to Test call, and you feel they should not be receiving the call, you have the option of simply CHANGING the (M)onthly, (W)eekly, (D)aily or (H)ourly code currently inserted in the accounts master file to a (N)o Test Required to discontinue any TEST Signal receipt verifications and subsequent Late to Test call outs.
HOWEVER, WE DO NOT RECOMMEND OR ENCOURAGE REMOVAL OF ANY REQUIRED TEST SIGNAL REQUIREMENT, SPECIFICALLY ON FIRE ACCOUNTS.
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